Topics Addressed by
Manuel Salinas
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<<< Full interview
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.When did you begin at CRS? When did you leave?
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A. What did you do before coming to CRS?
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B. What civil rights or conflict management work did you do before your CRS work?
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C. Why did you decide to work at CRS?
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D. What did you do at CRS (what was your role)?
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.Background information on a case
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.When the case first came to your attention, what did you do?
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A. When making an initial assessment of a case, with whom did you talk first? Next?
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B. Did everyone want you involved? If not, what did you do about that?
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C. Did you give advance notice of your arrival? To whom? Was there anyone who you did not inform? Why?
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.How did you do your onsite assessment?
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A. How did you respond if you thought that CRS intervention might harm a legitimate protest activity?
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B. How did you identify the proper people to talk to or get involved?
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C. How did you identify leaders?
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.How did you design a response plan?
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A. Did the parties assist in the goal-setting process or influence your choice of goals? How?
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B. How did you determine your own role (e.g., to act as an advisor, conciliator or a mediator)?
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.What did you do to build and sustain trust with the parties?
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A. How did you build trust with the disputants?
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B. Were you able to work effectively when trust levels were low between you and one of the parties? How?
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C. Was your race or ethnicity a factor in your ability to build trust with the disputants?
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D. What factors contributed to your ability to build trust?
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.How did you identify underlying issues?
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A. Did you find it necessary at times to help the parties define or prioritize their issues? How did you do this?
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.Tell me about your meetings with the parties when you were helping them to resolve their differences.
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A. How did you decide who would be at the negotiation table?
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B. Did representation questions ever become a problem? How did you decide who would be allowed to speak for a group?
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C. How did you decide when to meet separately with the parties and when to bring them together?
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D. How did you assist in opening communications between the parties, to get them talking and listening to one another?
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E. Who facilitated the discussions?
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.What did you do to diminish tension between the parties?
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A. Did the situation ever become violent or potentially violent? What did you do to diminish that?
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.Did you find yourself helping the parties strengthen their own capacity to deal with conflict?
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A. Did you provide training for the parties? What types of training? Who did it?
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B. When you perceived a significant power imbalance did you try to level the playing field? How did you do this?
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C. Did you ever provide assistance to one party without the knowledge of the other?
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.How would you describe your work in terms of your neutrality, impartiality, and objectivity in a case?
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A. Did you have techniques for managing your emotions during case work?
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B. Did you do any organizational assessment or evaluations?
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C. What role does listening play in your work?
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D. How much direction did you give the parties in mediation?
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E. Did you ever try to pressure the parties to change their approach?
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F. Can you explain the difference between conciliation and mediation?
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G. How did you control rumors?
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.Were you able to detect when an internal conflict existed within a party that was inhibiting progress?
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A. What types of resources from within the community would you use? How did you get them involved?
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B. Did you ever draw upon resources or refer parties to resources from outside the community?
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C. Did you provide information about outside resources that could help the parties in conflict?
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.How did you deal with issues of confidentiality during your casework?
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A. Tell us about your media program.
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.How did you determine when to end your involvement in a conflict?
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A. Did you take continuing responsibility for its implementation?
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B. Did you plan any follow up after the case was closed?
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C. Did you have any continuing professional relationships between CRS and community people after a case was "closed?"
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D. Were other enforcement mechanisms put in place?
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.What were your measures of the success of your intervention?
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.How did the changing nature of the civil rights movement and protest activity affect your work?
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.What do you think are the most important skills and attributes of an effective civil rights mediator?
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A. What do you think has been your greatest strength as a civil rights mediator?
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.Descriptions of CRS institutional programs
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