Topics Addressed by
Werner Petterson
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<<< Full interview
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.When did you begin at CRS? When did you leave?
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A. Why did you decide to work at CRS?
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.Background information on a case
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.When the case first came to your attention, what did you do?
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A. When making an initial assessment of a case, with whom did you talk first? Next?
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B. Did everyone want you involved? If not, what did you do about that?
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.How did you do your onsite assessment?
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.How did you design a response plan?
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A. Did you set goals for your intervention? At what point in the process?
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B. Did the parties assist in the goal-setting process or influence your choice of goals? How?
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.What did you do to build and sustain trust with the parties?
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A. How important was it for you to gain the trust of the parties?
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B. How did you build trust with the disputants?
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C. What factors contributed to your ability to build trust?
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D. How did you deal with seemingly intractable demands on a party's agenda for negotiations?
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.Tell me about your meetings with the parties when you were helping them to resolve their differences.
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A. How did you decide when to meet separately with the parties and when to bring them together?
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.What did you do to diminish tension between the parties?
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.Did you find yourself helping the parties strengthen their own capacity to deal with conflict?
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.What did you do when you hit a brick wall in your effort to bridge differences between the parties?
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.Did you try to analyze or address power disparities between the parties? How did power differentials effect the process?
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A. How did you identify differing levels of power at the table?
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.How would you describe your work in terms of your neutrality, impartiality, and objectivity in a case?
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A. Did you address the issue of the fairness of the settlement?
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B. Did you ever have your impartiality challenged? If so, how did you respond?
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.Are there other aspects of the process that you used that are worth noting?
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A. How much direction did you give the parties in mediation?
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B. Did you ever try to pressure the parties to change their approach?
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.How did you identify community resources to help resolve the conflict? How did you use them?
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A. What types of resources from within the community would you use? How did you get them involved?
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.How did you deal with issues of confidentiality during your casework?
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.How did you deal with the media? Were they an asset or a liability to your work?
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A. When the needs of newspaper, radio, or television reporters interfered with your work, how did you deal with the problem?
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.How did you determine when to end your involvement in a conflict?
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A. Before terminating a case, did you help the parties develop a contingency plan to help prevent a recurrence of the conflict?
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B. Did you plan any follow up after the case was closed?
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.What were your measures of the success of your intervention?
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A. How did CRS measure the success of your work?
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.How did the changing nature of the civil rights movement and protest activity affect your work?
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.Have there been changes in CRS over the years?
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.What do you think are the most important skills and attributes of an effective civil rights mediator?
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.Difference between civil rights and other mediation
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.Mediation of identity conflicts
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