Topics Addressed by
Julian Klugman
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<<< Full interview
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.When did you begin at CRS? When did you leave?
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A. What did you do before coming to CRS?
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.Background information on a case
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.When the case first came to your attention, what did you do?
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A. When making an initial assessment of a case, with whom did you talk first? Next?
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B. Did everyone want you involved? If not, what did you do about that?
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C. How did you prepare for your intervention?
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.How did you do your onsite assessment?
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.What did you do to build and sustain trust with the parties?
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A. How did you prove your credibility?
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B. How did you build trust with the disputants?
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C. Did you find it necessary at times to help the parties define or prioritize their issues? How did you do this?
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D. How did you deal with seemingly intractable demands on a party's agenda for negotiations?
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E. How would you deal with a demand on one party's agenda that the other party said was non-negotiable?
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F. Did you ever deal with a conflict that seemed to be truly intractable?
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G. How did you decide who would be at the negotiation table?
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H. Did representation questions ever become a problem? How did you decide who would be allowed to speak for a group?
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I. Were you able to increase trust levels between parties? How did you do this?
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.What did you do to diminish tension between the parties?
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A. Did a conflict ever escalate after CRS became involved? How?
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B. How did you initiate de-escalation?
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.Did you find yourself helping the parties strengthen their own capacity to deal with conflict?
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A. Did you provide training for the parties? What types of training? Who did it?
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B. Did you assist groups with community organizing?
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.What did you do when you hit a brick wall in your effort to bridge differences between the parties?
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.Did you try to analyze or address power disparities between the parties? How did power differentials effect the process?
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.How would you describe your work in terms of your neutrality, impartiality, and objectivity in a case?
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A. Did you ever intentionally act as an advocate for one side? Did you ever do this unintentionally?
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.Are there other aspects of the process that you used that are worth noting?
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A. Can you explain the difference between conciliation and mediation?
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.What cultural or racial factors influenced the process?
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.How did you deal with the media? Were they an asset or a liability to your work?
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A. Were other enforcement mechanisms put in place?
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.What were your measures of the success of your intervention?
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.Have there been changes in CRS over the years?
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A. What do you think has been your greatest strength as a civil rights mediator?
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.Agency-related information
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