Martin Walsh

Answer:
I think the hardest ones are the university presidents. Some really believe that they are a resource to the country and to the world. How dare anyone else provide assistance and be the resource. Some of them are like that. I don't know of any strategy of getting through to them other than trying to convince them that we can help them and using some of our past successes with other university presidents. With police, I think it's more the lack of an entry skill. With police, there is a reluctance to get involved. There is a defensiveness, especially when it's related to an incident of alleged misconduct. When you are on the phone following a shooting, for example, they will justify it. If you don't use proper entry, they want to cut you off. So it's a matter of being able to develop an entry strategy.